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Dear clients and customers,
First of all thank you for shopping with us and being a part of our greige design shop + interiors family. We hope you are all safe and healthy.
At this time some of our vendors are experiencing delays in manufacturing and shipping. We are working closely with each of them to provide you with the best service possible. If you place an order with us, we will be in contact if there is an extended delay in delivery time. We are shipping in stock items right away.
Please feel free to contact us with any questions you might have.
greige design shop + interiors
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Returns will be accepted only with a return authorization #, within 10 days of receipt. If you would like to return an item please contact us to make arrangements with in 48 hours of receipt. All Furniture and Artwork is made to order and is not returnable unless damaged or defective, once an order is placed and payment is received these items are not returnable. Please inspect your items upon receipt to verify the condition. Customers will be responsible for return shipping charges and original shipping charges will not be refunded.
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Greige Design shop + interiors does not accept returns or exchanges on the following items: custom upholstery, fabric or rug swatches, furniture, art, sale items, or items purchased at warehouse sales. Returns on eligible mirrors and lamps, that are not defective will incur a 25% restocking fee. All hard wire lamps, chandeliers and sconces cannot be returned. Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees, and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Orders placed with greige will ship Monday through Friday, excluding holidays. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. We will email you with any updates regarding any out-of stock-delays or back ordered items. If the out-of-stock delay is unsatisfactory, you may cancel your order or please contact us for alternative items.
We will determine the most efficient shipping method for your order. The carrier that we use most often is UPS ground but we may also ship via FedEx and USPS. We are unable to ship to PO Boxes. In Stock orders will ship within 3-5 business days.
Note some furnishings and art pieces are made to order and may take 8-10 weeks to produce, this time frame is an estimate and cannot be guaranteed. If you would like more exact delivery dates please email us with your order information and we would be happy to update you.
If you require express or 2 day shipping, please call us at 949 305 2965 to process your order.
Shipping to Hawaii and Alaska-
Shipments to Hawaii and Alaska will incur additional charges beyond our standard delivery fees. Please contact hello@greigedesign.com for further details regarding your order.
Shipping is based on the weight and size of your order.
PLEASE NOTE: Out of state orders will not be charged sales tax. All orders in California will be charged 7.75% sales tax.
Some of our pieces are uniquely one of a kind and found objects, they may vary in finish and distressing, as well as shape and size from what is pictured. This will be noted with the item description and makes each piece unique and special.
In the event that you are not satisfied with your purchase, please contact us so that we can arrange a return. Items sent to us without a return authorization will not be accepted.
Currently all furniture, chandeliers and art pieces are not returnable unless damaged or defective. If an item is damaged in shipping please notify us within 48 hours to arrange for a replacement item to be sent. Once an order is placed and payment is received these items are not returnable.
Upholstery items may take up to 8 weeks to complete. Please email us with any questions regarding lead times on these pieces.
We currently accept MasterCard, Visa, Discover, American Express and ApplePay. Feel free to call you order in @ 949 305 2965.
We currently ship to the U.S. and occasionally internationally (additional shipping fees may apply to International shipments please email us for information and quotes to your location). Customers are responsible for all duties,taxes and import fees that apply to their purchase.